Return & Refund Policy

At Doorvi’s Gallery, we take utmost care to deliver high-quality sarees and ensure you have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. No Returns – Only Exchanges

We do not accept returns for reasons such as change of mind, dislike of color/design, or sizing issues.

However, we do offer exchanges in the following cases:

  • You received a defective product

  • You received a wrong item compared to what you ordered

To be eligible for an exchange:

  • You must inform us within 48 hours of delivery

  • Product must be unused, unwashed, and in original condition with tags

2. No Refund Policy

We do not provide refunds under normal circumstances.

All orders are final sale, and only exchange is available for eligible issues.

3. Exceptions – Customer Support & Special Cases

Although we do not offer refunds generally, our team is always available to discuss any genuine concerns.

In rare or special cases, if the issue warrants it, we may approve a return and refund at our sole discretion.
This will be handled case-by-case to ensure fair customer satisfaction.

4. How to Request an Exchange

To request an exchange for a defective or incorrect item, please contact us at:

📩 Email: DoorvisGallery@gmail.com
📞 Phone/WhatsApp:+ 91-8290657756

Include:

  • Order ID

  • Photos/videos showing the issue

  • Brief description of the problem

Our team will guide you through the process.

5. Shipping for Exchanges

  • If the item delivered was defective or incorrect, we will cover the return shipping.

  • For any exception-based returns approved by us, shipping costs may vary depending on the situation.

6. Final Decision

Doorvi’s Gallery reserves the right to approve or deny any exchange or exceptional return/refund based on the evidence provided.